Always treat your employees exactly as you want them to treat your BEST CUSTOMERS

Dr Stephen Covey apply his ‘7 Habits’ paradigm. See how extraordinary gains are being achieved by real people in real organizations – and how everyone can do the same – and the implications for customer loyalty and service.


Habit No 1: Be Proactive – Principles of Responsibility & Initiative

The Proactive Model
Circle of Concern/Circle of Influence

Habit No 2: Begin With The End In Mind – Principles of Purpose & Values

Leadership and management:The two creations
Writing and using a personal mission statement

Habit No 3: Put First Things First – Principles of Integrity & Execution

Organize and execute around priorities
Becoming a Quadrant II Self-Manager

Habit No 4: Think Win/Win – Principles of Mutual Respect & Benefit

Six paradigms of human interaction
The three characters traits essential to the Win/Win paradigm

Habit No 5: Seek First To Understand, Then To Be Understood – Principles of Mutual Understanding

Diagnose before you prescribe
Understanding and perception

Habit No 6: Synergies – Principle of Creative Cooperation

The Synergistic position of high trust
Valuing the differences

Habit No 7: Sharpen the Saw – Principle of Renewal

The four dimensions of renewal
The upward spiral – learn, commit and do (again and again)